I think we REALLY need more active admins in the surf server. Every time I go on, there's always a retard who team kills, camps or hacks. It's really annoying for everybody and we all got to wait for an admin to come online and ban him if we're lucky.
If you report asshats at https://eevee.facewan.com/bans/index.php?p=submit you don't have to wait for an admin to come in game, all admins get an email and can ban them through the website. You don't need a demo, but should have their STEAMID.